Privacy Policy

1. Overview

Energy Web Assist ("we", "us", "our") publishes educational content about email productivity and inbox management. This Privacy Policy explains how we handle personal information collected through this website, located at energywebassist.digital, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) set out in that Act. This policy applies to all visitors to the site and to anyone who submits information through the contact form.

2. Information We Collect

We collect information in two ways. First, information you provide directly, such as your name, email address, phone number and message content when you use the contact form. Second, limited technical information collected automatically when you browse the site, such as browser type, approximate location derived from IP address, pages visited, and cookie identifiers, where you have consented to non-essential cookies.

We do not request or knowingly collect sensitive information as defined under the Privacy Act, such as health, financial or government identifier information, and ask that you avoid including such details in any message sent through the contact form.

3. How We Use Information

Information submitted through the contact form is used solely to respond to your enquiry, including by phone or email where you have provided that detail. Technical browsing information, where collected with consent, is used in aggregate to understand how the site is used and to identify pages that may need improvement. We do not use personal information for automated decision-making that produces legal or similarly significant effects.

4. Legal Basis and the Australian Privacy Principles

As an Australian-based publisher, we handle personal information in line with the thirteen Australian Privacy Principles, which cover matters including open and transparent management of personal information, collection only for legitimate purposes, use and disclosure limits, data quality, data security, and access and correction rights. Where collection of information is not required for a browsing purpose, such as optional analytics cookies, we rely on your consent, which you may withdraw at any time via the cookie banner or by contacting us directly.

5. Cookies and Similar Technology

This site uses a small number of cookies, categorised as strictly necessary, analytics, and preference cookies. Full details of each category, its purpose, and its duration are set out in our separate Cookie Policy. You can manage or withdraw consent for non-essential categories through the cookie banner shown on your first visit, or by adjusting your browser settings at any time.

6. Third-Party Services

We may use third-party service providers for website hosting, content delivery, and optional analytics. These providers may process limited technical data on our behalf under their own privacy and security arrangements. We do not sell personal information to third parties, and we do not share contact form submissions with third parties except where necessary to respond to your enquiry, such as a mail delivery service.

7. Data Storage and Security

We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure, consistent with our obligations under Australian Privacy Principle 11. No method of electronic storage or transmission is entirely secure, and while we aim to protect personal information appropriately, we cannot guarantee absolute security of information transmitted to us.

8. Your Rights and How to Exercise Them

Under the Australian Privacy Principles, you may request access to personal information we hold about you and request correction if it is inaccurate, out of date, incomplete, irrelevant or misleading. You may also ask us to explain how your information has been used. To make such a request, contact us using the details in section 11. We will respond within a reasonable period, generally within thirty days.

9. Children's Privacy

This website is intended for a professional, adult audience and is not directed at children. We do not knowingly collect personal information from individuals under the age of 18. If you believe a child has provided personal information to us, please contact us so that it can be removed.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. The "Last updated" date at the top of this page indicates when this policy was last revised. We encourage you to review this page periodically.

11. Contact Us

Questions about this Privacy Policy, or requests relating to your personal information, can be directed to us at 170 Burwood Rd, Hawthorn VIC 3122, by phone on +61 3 9818 8866, or by email at info@energywebassist.digital. If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner.